My Account
Register with Ivyshades.com to enjoy personalized services, including online order status, wish list, exclusive emails, address book, express checkout and gift reminders.
Payment Options
Ivyshades.com accepts payment via Pay pal, Visa, MasterCard, Discover, and American Express. Currently Ivyshades.com does not accept personal checks, and money orders.Promotional Codes
Special promotions are offered to exclusive Ivyshades.com members, to become an exclusive Ivyshades.com member and receive special promotion via email, sign up online by clicking the link in the lower right-hand corner. Upon registering you will not only receive promotion offers but updates on the Newest, Hottest, and Latest products. Promotion codes may be applied to applicable orders, for special limited-time. Promotion codes may only be used in compliance with Terms & Conditions specified.
Shipping & Delivery
Processing takes up to 5 days, upon processing of the order an email confirmation will be sent detailing shipping information. Please Note: If your order contains a pre-order item, it will not ship until the pre-order item becomes available. Standard shipping within 2-3 days, orders after 12:30PM (PT) will arrive an additional day later.
International Orders
Please note that International checkout coordinates your ivyshades.com order and is responsible for all billing, shipping and customer service issues related to your International order: If you would like to place an international order, please contact International Checkout: [email protected] Create your account, and select your items https://ivyshades.com and put your items in the Shopping Bag. International checkout will assist you in completing your order. You will be asked to fill in shipping and billing information.
Customer Support hours: 10:00 AM TO 5:00 PM PST
Toll Free: 1-888-254-3402
Replacements
We want you to love your new purchase. However, if you are not completely satisfied with your online purchase, you may return it by mail within 7 days from the date received an exchange for equal or lesser value. Shipping and handling charges will not be credited. We will make every effort to honor exchange requests provided the merchandise requested is available. If you would like to make an exchange, send us an email and, list the item(s) you would like to receive on your replacement order. You will receive an email confirming the processing of your exchange, followed by a separate email detailing the availability and/or shipping status of your exchange. As always we stand behind the quality of our products, and look forward to pleasing our customers. We are unable to honor previous sale prices or promotions when you place your new order.
Refunds
No refunds.
Ordering
To check the status of your order, go to My Account and log in with your email and password. Then click on your order number and the “track order” button. If the “track order” button is not available, your order has not shipped yet. A shipping confirmation email will be sent when your order leaves our distribution center. That email will include estimated delivery dates along with a link to the My Account section.
